1. Introduction
At KidKraze, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Our Refund and Return Policy is designed to make the process as smooth and straightforward as possible.
2. Returns
Eligibility: You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging and in the same condition as when you received them.
Non-Returnable Items: Certain items cannot be returned, including personalized products, clearance items, and gift cards. Please check the product description for return eligibility before purchasing.
3-Day Replacement Policy: We offer a 3-day replacement policy for items that are defective or damaged upon arrival. If your item qualifies, contact us within 3 days of delivery to arrange for a replacement.
How to Return an Item:
Contact our Customer Support team at support@kidkraze.com to initiate a return. Provide your order number and details about the product you wish to return.
We will provide you with a return authorization and instructions on how to send the item back to us.
Pack the item securely, including all original packaging and accessories, and ship it to the address provided.
Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.
3. Refunds
Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
Partial Refunds: In some cases, only partial refunds may be granted, such as when items are returned with missing parts or not in their original condition.
Late or Missing Refunds: If you haven’t received your refund within the expected time frame, please first check with your bank or credit card company. If you still have not received your refund, contact us at support@kidkraze.com, and we’ll be happy to assist you.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact our Customer Support team for assistance.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, including return shipping costs.
6. Cancellations
You may cancel your order before it ships for a full refund. If your order has already been shipped, please follow our return process once you receive the item.
7. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please reach out to our Customer Support team:
Email: Kidkraze5@gmail.com
Phone: +919650105919
Mailing Address:
Khasra No. 189 A Block Adarsh
Nagar Nandgram Ghaziabad
Uttar Pradesh 201003
Thank you for shopping with KidKraze! We value your business and are committed to providing a positive shopping experience.